Sky Sports - We are having trouble connecting you

[GyFU]

I was watching lSky Sports live England Test match on my Windows 10 laptop when it was interrupted by a message: We are having trouble connecting you. Please try again later - Error Code PFHA-1000.

I subsequently discovered that this error code relates to Virgin Media customers who subscribe to Sky Sports. I am NOT one of them and have had a Sky package (including Sky Sports) for over 2 years. 

I have tried all the suggested "fixes" but still can't access Sky Sports. However, I did see there were quite a number of cases earlier this year where many people had similar problems and all used Windows 10. From what I recollect Sky technical Department back in April stated they would be providing a fix. That doesn't seem to have happened?

Any ideas, advice welcome, please

[GD1]

@GyFU  Your post has been moved from stream forum as that is for Sky Stream puck related issues, not Sky Go which has it's own section.

[GyFU]

Tried logging in to Sky Sports again today without success. Today's message states they are having trouble connecting me and to try again. Different error code today VGC - 425............ Anybody have an idea what's going on?

[MarkGoldsmith]

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@GyFU wrote:

I was watching lSky Sports live England Test match on my Windows 10 laptop when it was interrupted by a message: We are having trouble connecting you. Please try again later - Error Code PFHA-1000.

I subsequently discovered that this error code relates to Virgin Media customers who subscribe to Sky Sports. I am NOT one of them and have had a Sky package (including Sky Sports) for over 2 years. 

I have tried all the suggested "fixes" but still can't access Sky Sports. However, I did see there were quite a number of cases earlier this year where many people had similar problems and all used Windows 10. From what I recollect Sky technical Department back in April stated they would be providing a fix. That doesn't seem to have happened?

Any ideas, advice welcome, please

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Likely affected by the widely reported Microsoft technical issues which is affecting many companies globally including Sky https://news.sky.com/story/outages-latest-airports-business-and-broadcasters-experiencing-issues-wor...

[mr.tickle]

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@MarkGoldsmith wrote:

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Likely affected by the widely reported Microsoft technical issues which is affecting many companies globally including Sky https://news.sky.com/story/outages-latest-airports-business-and-broadcasters-experiencing-issues-wor...

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Is there any technical explanation, though? I'm skeptical.

I have the "problems connecting you" 001 error myself on my PC.

I do not use the affected software  on my PC - Crowdstrike - it's running perfectly fine.

It's not at Sky's end, because Sky Go on my mobile phone is working perfectly.

[MarkGoldsmith]

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@mr.tickle wrote:

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@MarkGoldsmith wrote:

---

Likely affected by the widely reported Microsoft technical issues which is affecting many companies globally including Sky https://news.sky.com/story/outages-latest-airports-business-and-broadcasters-experiencing-issues-wor...

---

Is there any technical explanation, though? I'm skeptical.

I have the "problems connecting you" 001 error myself on my PC.

I do not use the affected software  on my PC - Crowdstrike - it's running perfectly fine.

It's not at Sky's end, because Sky Go on my mobile phone is working perfectly.

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If Sky are running Windows machines in the backend to serve up some of the content/services, and they have Crowdstrike installed, those machines are basically dead and unable to boot up. Its quite possible that some of the services/content is served from linux based hardware and is thus unaffected. This would likely explain why some channels and services are available from Sky and others haven't been until they are able to fix each service one by one.

I guess also possible Sky don't have Crowdstrike installed on all their Windows machines ( but i'd suspected they probably do, as i'd be surprised if that wasn't a corporate security poilcy).

Until this issue is resolved it will likely be hard to determine if an individual issue has been caused by this or not.

[mr.tickle]

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@MarkGoldsmith wrote:

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@mr.tickle wrote:

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@MarkGoldsmith wrote:

---

Likely affected by the widely reported Microsoft technical issues which is affecting many companies globally including Sky https://news.sky.com/story/outages-latest-airports-business-and-broadcasters-experiencing-issues-wor...

---

Is there any technical explanation, though? I'm skeptical.

I have the "problems connecting you" 001 error myself on my PC.

I do not use the affected software  on my PC - Crowdstrike - it's running perfectly fine.

It's not at Sky's end, because Sky Go on my mobile phone is working perfectly.

---

If Sky are running Windows machines in the backend to serve up some of the content/services, and they have Crowdstrike installed, those machines are basically dead and unable to boot up. Its quite possible that some of the services/content is served from linux based hardware and is thus unaffected. This would likely explain why some channels and services are available from Sky and others haven't been until they are able to fix each service one by one.

I guess also possible Sky don't have Crowdstrike installed on all their Windows machines ( but i'd suspected they probably do, as i'd be surprised if that wasn't a corporate security poilcy).

Until this issue is resolved it will likely be hard to determine if an individual issue has been caused by this or not.

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As I said, it works perfectly on my mobile, so that shows my problem was not a Sky's end.

I've uninstalled and reinstalled, and my PC's Sky Go is now back up and fine again.

No, Sky would have made an announcement if "Sky Go" was affected by today's Crowdstrike fiasco - and there would have been thousands more posts from users too. IMHO of course 🙂