Sky Q- postcode error

[Sian2002]

Hi, I keep putting my postcode into my sky account but it won't let me press continue on it, can someone please help🥴

[oldfella]

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@Sian2002 wrote:

Hi, I keep putting my postcode into my sky account but it won't let me press continue on it, can someone please help🥴

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Hi @Sian2002 

Not aware where you are trying to enter your Postcode.

If you have moved you need to contact Sky directly.

[Sian2002]

On MySky app it wont let me continue after putting my postcode in?

[caesarome]

@Sian2002 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Sian2002]

It's been 5 hours and the chat bubble still hasn't come up yet?

[caesarome]

This does happen sometimes so look out for it tomorrow before midday.

[Sian2002]

Hi, the chat bubble still hasn't come up yet?

[Sian2002]

Hi, what shall I do? As the chat bubble still hasn't come up yet

[caesarome]

You will need to call Sky instead I'm afraid.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home