Won’t allow me use PlayStation

[Anonymous]

I am sky platinum member with sky go and it will not let me use it on the ps4. It keeps telling me I don't have the relevant package when I do 

[caesarome]

If you have a read of this:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-not-working-on-your-console-Xbox-PS4-5-etc/m-p/43118...

Which one of those three packages do you have on your account ?

[Anonymous]

Yep we have sky go extra I believe but since yesterdays update it is no longer working which is very strange because it was working fine up until the update. 

[caesarome]

@Anonymous 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Bernie1961 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks