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Discussion topic: Sky Go won't load on Win 11 box

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This message was authored by: Yebam

Sky Go won't load on Win 11 box

My Sky Go won't load on Win 11 box. It loads a PFE 4002 error which goes away, it then asks about cookies. When you complete that, the login dialog appears and disappears before you can complete it 😞

 

I have uninstalled Sky Go and cleared all folders relating to Sky Go.

I have uninstalled VLC media player,

I have made sure nothing is running which can perform screen captures like the snipping tool

I then re-installed Sky Go and have the same issue.

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This message was authored by: caesarome

Re: Sky Go won't load on Win 11 box

Posted by a Superuser, not a Sky employee. Find out more

This is what has worked for some on Windows 10 previously with this error:

 

Right-Right click on Sky Go Short cut on the desktop.
Select 'Properties' then 'Compatibility'
Uncheck box ' Run this program in compatibility mode for’ and press OK
Relaunch Sky Go App then retest, if white screen hangs on login box restart PC to Fix.

 

Or give this a try if the above doesn't work:


click on the Sky Go app and click on Compatibility.
Go to change settings for all users at bottom of pop-up.
Check the boxes "Run as administrator" AND the box beneath that says "Register this Program for Restart".
Click Apply.
This should take you to a screen where you have to sign into your Sky account.

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This message was authored by: Yebam

Re: Sky Go won't load on Win 11 box

I have tried all those suggestions, it still won't load.

This message was authored by: Annie+UK

Re: Sky Go won't load on Win 11 box

Posted by a Superuser, not a Sky employee. Find out more

Try on a clean install of windows

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
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This message was authored by: Yebam

Re: Sky Go won't load on Win 11 box

I don't have the time or energy to reinstall Windows only to find Sky Go still doesn't work - sorry.  

This message was authored by: Annie+UK

Re: Sky Go won't load on Win 11 box

Posted by a Superuser, not a Sky employee. Find out more

@Yebam wrote:

I don't have the time or energy to reinstall Windows only to find Sky Go still doesn't work - sorry.  


No worries, have fun finding a solution 🙂

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
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