Discussion topic: Sky Go saying I need to upgrade subscription to watch sports
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Message posted on 01 Apr 2023 01:14 PM
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Sky go app now saying I need to upgrade my subscription to watch sky sports. I'm logged in correctly
Sky go app now saying I need to upgrade my subscription to watch sky sports. I'm logged in correctly and have the sky sports package. This has always worked before. I do I fix it?
Message posted on 01 Apr 2023 01:37 PM
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Re: Sky Go saying I need to upgrade subscription to watch sports
Same here do we get a refund for not being able to watch?
Message posted on 01 Apr 2023 01:43 PM
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Re: Sky Go saying I need to upgrade subscription to watch sports
@Dinger1970 wrote:
Same here do we get a refund for not being able to watch?
No
Message posted on 03 Apr 2023 11:52 AM
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Re: Sky Go saying I need to upgrade subscription to watch sports
We are still looking to help you Chamoyor. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Lisa - Sky Tech Team Expert
Message posted on 03 Apr 2023 12:11 PM
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Re: Sky Go saying I need to upgrade subscription to watch sports
We are still looking to help you Lisanorwich1978. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Lisa - Sky Tech Team Expert
Message posted on 03 Apr 2023 03:39 PM
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Re: Sky Go saying I need to upgrade subscription to watch sports
I am having the same problem - trying to watch on laptop on skysports.com and it says I need a Sky Sports subscription which I already have. Please assist @Lisa-P1987 !
Message posted on 03 Apr 2023 04:13 PM
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Re: Sky Go saying I need to upgrade subscription to watch sports
Does this link take you to the mobile part of your online account or do you see the same error:
https://www.sky.com/myaccount/mobile
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Message posted on 03 Apr 2023 04:16 PM
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Re: Sky Go saying I need to upgrade subscription to watch sports
It takes me to the sky shop to buy a mobile phone...
I think there might be an issue because I had an old Sky account without TV subscription under the same email as my main account now with the subscription...
Message posted on 03 Apr 2023 04:19 PM
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Re: Sky Go saying I need to upgrade subscription to watch sports
In that case what you need to do is to logout of the app and setup a new ID to use to login to it with.
If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:
https://www.sky.com/myaccount/my-details
Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:
https://www.sky.com/help/diagnostics/sky-id/sky-id
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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