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Discussion topic: Sky Go on mobile devices not working

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Message posted on ‎18 Apr 2025 11:18 AM

Sky Go on mobile devices not working

I'm new to Sky stream and I am trying to watch on mobile devices. I am getting an error message saying "Sorry something went wrong. To watch this content please upgrade your subscription" etc. The only channel that is working is Sky news. Any advice please?

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Message posted on ‎18 Apr 2025 11:58 AM

Re: Sky Go on mobile devices not working

Posted by a Superuser, not a Sky employee. Find out more

@Dglav1 

What device have you got the Sky Go app installed on ?

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This message was authored by: Dglav1

Message posted on ‎18 Apr 2025 12:03 PM

Re: Sky Go on mobile devices not working

iPhone and iPad 

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Message posted on ‎18 Apr 2025 12:10 PM

Re: Sky Go on mobile devices not working

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@Dglav1 

Have you linked your account as per this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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Message posted on ‎20 Apr 2025 11:10 AM

Re: Sky Go on mobile devices not working

Thanks for your tip. Unfortunately it didn't work for me so I will continue to seek a solution. 

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Message posted on ‎20 Apr 2025 12:05 PM

Re: Sky Go on mobile devices not working

Posted by a Superuser, not a Sky employee. Find out more

@Dglav1 

Would you like Sky's messaging team to contact you via a private message on here about this ?

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