Sky Go on PS4

[RobGlee86]

Hello. I have just tried watching through Sky Go on my PS4 for the first time since I went live last weekend, but I am getting an error saying I need sky go extra. It has been working fine on my mobile phone, and I even removed my mobile to see if that would allow the PS4 to work but still got the the same error. I understand I can use 2 devices on Sky Go anyways, so could somebody please tell me how to resolve this? Thanks!

[caesarome · Accepted solution]

@RobGlee86 

As the message says you do need Sky Go Extra to be able to use the app on a console such as yours. This is not needed to use it via tablets and phones etc..

For Sky Go Extra you’ll need a Sky Multiscreen subscription or a Sky Glass Whole Home subscription or you can pay the monthly cost of £5 for it. It can also be free if you are a Sky Mobile customer or via Sky VIP as a reward. So give Sky a call who will work out the best way to get it added to your account. 

[TimmyBGood]

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@RobGlee86 wrote:

 It has been working fine on my mobile phone, and I even removed my mobile to see if that would allow the PS4 to work but still got the the same error. I understand I can use 2 devices on Sky Go anyways, so could somebody please tell me how to resolve this?

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As @caesarome indicates, it's not actually the same app, and has different subscription requirements.  Go on Android, iOS, Windows and OSX is covered by a baseline Sky subscription, but 'TV from Sky' on consoles and Apple TV hardware necessitates Multiscreen or Whole Home as well.  This is a relatively recent change which has generated multiple posts to this forum.

[RobGlee86]

@caesarome @TimmyBGood Thankyou both for your help. When I checked my Sky Account I get the sky go extra for free via the rewards so all sorted now. I used to use it through the PS4 before the changes so I can imagine there's plenty of people who post about the same thing!

[PlaystationSky]

I have been using the Sky app on my Playstation 4 for some time (years). Today I tried to go on and am receiving this message:

Your Sky content cannot currently be viewed in this country

I am in the UK, the same place I have always been, and do not use any kind of VPN. My Playstation did run some kind of update, I have no idea if this is connected.

Can anybody help?

[PlaystationSky]

@caesarome - you seem very knowledgable

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[PlaystationSky]

Thank you so much

[disae]

Had similar problem on PS4 today. Check with Sky on them phone that Sky Go Extra was still active - it was. Finally solved it by switching router off and on.