Sky Go not working on Xbox series S

[MortimerM]

It keeps coming up with a black screen and says 'There was a problem streaming this channel. Please select another channel' there is also a code in brackets (016919dd) 

sky go works on other devices in the house and annoyingly, when I take my Xbox to another house, the sky go app works. It just doesn't work at my house. 

Has anyone had any issues or have any advice. I have restart the internet, removed the devices from the list and uninstalled the app. Still nothing! Unsurprisingly it does allow me to watch the 2 minutes of adverts before trying to watch something, but then the error comes up! 

any help is greatly appreciated

thanks 

[Calcams]

I have the same error code on my Xbox and I've already deleted the app and reinstalled it and still no luck. How can this be fixed? 

[mouland6099]

I've got the same issue on Xbox Series X. Have got a new LG C3 TV with Series X connected via HDMI 2.1 cable; content starts to stream via app and then shortly comes up with this error and stops:

"Sorry but there was a problem playong the selected video, please try again" (016919dd)
I think it may be the TV as my old LG IPS TV doesn't have an issue

[Annie+UK]

If your Xbox is part of the Insider programme then you can report issues via the "Xbox Report a Problem" app

[mouland6099]

I've recently purchased a new LG C3 OLED TV and hooked it up to my Xbox Series X to watch content as well as game. 

The SkyGo app is having some issues; content plays for 2-3 mins and then crashes with this error message: "Sorry but there was a problem playong the selected video, please try again" (016919dd)

I think it may be the TV as my old LG IPS TV doesn't have an issue. Could it be something to do with the 2.1 HDMI standard/content licencing?