Sky Go not working on PlayStation 4

[Young2194]

I've recently renewed my contract, and since renewing Sky Go Extra has stopped working on my PS4. When trying to access I get the message, "To watch this programme you will need to purchase the Sky Go Extra package.". I had this previously through SkyVIP, and my sky go app still shows it as Sky Go Extra.

[caesarome]

Are you the same person as JScott1826 as your post here word for word is the same they have written:

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-go-extra-not-working-on-PS4/m-p/4215679#M120861

[Young2194]

No, but I am experiencing the same issue. 

[caesarome]

@Young2194 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Young2194 an invite to chat 🙂 

[Mr+Flibbles+86]

Update - This has now been resolved on a private chat