Sky Go not opening on Android (Error 20190000)

[Kev+Ashton]

Hi caesarome,

thank you, I will check this. I did leave Sky and rejoin so there's a possibility it's linked to the old redundant account. 

[caesarome]

@Kev+Ashton 

If you left Sky and then returned after being away for a year then your account will have been closed so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

[Kev+Ashton]

I'm in now and able to watch the channels, thank you! 

When you mentioned account privilidges it refreshed my memory, we had to use a different email address when i rejoined Sky because of what you said in your latest post. It was me being a wally!!! 

Thanks again!!

Cheers,

Kev 

[KevNewMedia]

Hi Everyone

Thanks to everyone who joined the Beta and feeding back to us how this went for you.

As of 3rd November, we began to roll out v22.10 of Sky Go to all customers.  To ensure we can closely monitor and react to the impact of new releases, we will make the release available over a few weeks.

Already a Beta trialist?

For those of you who are Beta trialists, v22.11 is available to install now; which includes an alternative way of finding your favourite TV channels from the homepage rather than the TV Guide.

Fancy becoming a Beta trialist?

We'd recommend joining our programme so that you can get early access to new features. This also helps us to gather as much information as possible prior to the final release.

[davads]

So, having got the Sky Go app to work on my Android phone, I now find it won't download programmes to my phone... Anybody else had problems with this? This is the error message I get:

 

[William6363]

Hi can anyone help me im getting the same error message but my error code is 2019 0005

[William6363]

Kev

Can you assist me please... I have same error message but different error code. My error code end with 0005

Thanks 

[KevNewMedia]

Hi @William6363 

Thanks for joining the Community.

Can I ask a few questions:

What device are you using?

What is the model number of the device?

What version of operating system is it running?

What is the Sky Go version installed?

[William6363]

Hi kev the sky go version is 22.10.1.

I have download sky go on my andriod tv box for my caravan..

He is details off box in photo attached 

[KevNewMedia]

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@William6363 wrote:

Hi kev the sky go version is 22.10.1.

I have download sky go on my andriod tv box for my caravan..

He is details off box in photo attached 

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That's your problem @William6363 

The service isn't compatible on Android TV boxes - the service see's the equipment as a mainstream TV and it's not set up for that.  I can't say whether or not that will change in the future.  It's set up for phones/tablets/PC/Mac's and consoles (you'd need sky go extra to watch on a console).

EDIT more info added

[William6363]

How do i go about getting sky go extra to watch on andeiod box

[KevNewMedia]

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@William6363 wrote:

How do i go about getting sky go extra to watch on andeiod box

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Sky Go/Extra won't work on your Android box I'm afraid.  The list of compatible devices for Sky Go (and TV from Sky on selected games consoles) is here.

[caesarome]

You can't @William6363 because as explained by @KevNewMedia Sky Go will not work on an Android box.

[keeling91]

Hi, I have an android TV  box (T95) for when im working away, I cant seem to get sky go to work on it to watch my shows whike away. A bigger screen is better than my ipad and phone. Ive tried this link and still get an error. Its android 10. 

[caesarome]

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@keeling91 wrote:

Hi, I have an android TV  box (T95)

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@keeling91 

Sky Go does not work on Andriod boxes as it isn't supported.