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This discussion topic has been answered Discussion topic: Sky Go missing channels

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This message was authored by: smitfry

Sky Go missing channels

I can't get certain channels on Sky Go. These have been available previously, although have kept disappearing. I was able to fix this by restarting Sky Go but now they are permanently absent. I have reinstalled the app but to no avail 


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This message was authored by: caesarome Answer

Re: Sky Go missing channels

Posted by a Superuser, not a Sky employee. Find out more

@smitfry 

Do you have Sky Q and a multiscreen subscription as the only way to view the BBC channels on the Sky Go app is by connecting it to the box and streaming it from it and for this multiscreen is required. 

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This message was authored by: SKY1992bf

Re: Sky Go missing channels

Posted by a Superuser, not a Sky employee. Find out more

@smitfry  What channels are missing 


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This message was authored by: smitfry

Re: Sky Go missing channels

All BBC channels and various other entertainment channels 

This message was authored by: caesarome Answer

Re: Sky Go missing channels

Posted by a Superuser, not a Sky employee. Find out more

@smitfry 

Do you have Sky Q and a multiscreen subscription as the only way to view the BBC channels on the Sky Go app is by connecting it to the box and streaming it from it and for this multiscreen is required. 

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: TimmyBGood

Re: Sky Go missing channels

Posted by a Superuser, not a Sky employee. Find out more

@smitfry 

 

BBC channels won't appear in Go when the device is away from home (or at home but using cellular data)

 

They also don't appear at all for Sky Glass and Sky Stream subscribers.

 

This is a choice made by the BBC themselves.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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