Sky Go macbook.

[skyamateur]

Hi. I had a macbook that worked fine with skygo but i've just switched everything over to a newer macbook and now when opening the skygo app it says: 'CONNECTING YOUR APPLICATION. We're having problems connecting you. (001)'

I've tried uninstalling and reinstalling but nothing seems to be working. The sky help desk on facebook didn't really help and just suggested I look for help here!

Thank you.

[skyamateur]

Ignore that, found this from another user which worked: 

I managed to eventually get it working on M2 Mac by following these steps.

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in

9. Bingo!

[Munchathon]

I was on the phone to Sky for 30 mins about this exact issue and had tried uninstalling etc... then the helpful technician found this post and it worked! Thank you so much, it has taken a week to get this sorted on the new Mac Laptop - phew!

[NickD3]

Majestic!  This worked for me, many thanks.  There were indeed a few old Sky Go bits and pieces in a few of the libraries you suggested.  I also restarted before downloading.  The one further suggestion I'd make is to "Get Info"  (Command I) on the newly downloaded SkyGoInstaller app and tick "Open using Rosetta" before instal.

[VeeBee]

Deleting the Libraries did not work for my M2 Mac.

THIS FIX BELOW ACTUALLY WORKED FOR ME.

---FOUND THIS IN ANOTHER SKY COMMUNITY DISCUSSION 

For anyone still seeing this issue - please try the following:

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in. It might take a couple of attempts.

Hope this save someone months of frustration.