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Discussion topic: Sky Go issue. Location services turned on.

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Mitch62
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Sky Go issue. Location services turned on.

‎15 Jun 2024 09:18 PM

Unable to watch sky go. Asking for location services to be turned on. It is on. 

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caesarome
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Superuser
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Re: Sky Go issue. Location services turned on.

‎15 Jun 2024 10:16 PM

Posted by a Superuser, not a Sky employee. Find out more

@63johnw @Mitch62 

Sky customers in Ireland can watch Sky Go, if location services are turned on for the app then try a reboot of your phone and see if a Wifi connection will see it work.

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63johnw
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Superuser
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Re: Sky Go issue. Location services turned on.

‎15 Jun 2024 09:22 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mitch62  are you in the UK ?

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Mitch62
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Re: Sky Go issue. Location services turned on.

‎15 Jun 2024 09:27 PM

Ireland. 

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63johnw
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Re: Sky Go issue. Location services turned on.

‎15 Jun 2024 09:30 PM

Posted by a Superuser, not a Sky employee. Find out more

Sky go only works in the UK @Mitch62  since Brexit it no longer works in EU. 

https://www.sky.com/help/articles/viewing-sky-content-in-the-eu-faqs

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Mitch62
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Re: Sky Go issue. Location services turned on.

‎15 Jun 2024 09:42 PM

Thanks. I have watched it here since Brexit but it has been a while ago. Cheers 

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caesarome
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Re: Sky Go issue. Location services turned on.

‎15 Jun 2024 10:16 PM

Posted by a Superuser, not a Sky employee. Find out more

@63johnw @Mitch62 

Sky customers in Ireland can watch Sky Go, if location services are turned on for the app then try a reboot of your phone and see if a Wifi connection will see it work.

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63johnw
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Superuser
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Re: Sky Go issue. Location services turned on.

‎15 Jun 2024 10:19 PM

Posted by a Superuser, not a Sky employee. Find out more

Looks like the FAQ needs updating @caesarome ?

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caesarome
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Re: Sky Go issue. Location services turned on.

‎15 Jun 2024 10:29 PM

Posted by a Superuser, not a Sky employee. Find out more

Unless I have missed it the FAQ looks fine to me as that is for England/Scotland/Wales based customers as those that live in Ireland do get access to Sky Go as well.

 

 

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Mitch62
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Re: Sky Go issue. Location services turned on.

‎15 Jun 2024 11:18 PM

Thanks. Appears to work on WiFi but not 3G/4G. Cheers 

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