Sky Go iPad can’t delete failed downloads

[Pinkerton]

So every now and then a download will fail which is not a problem in itself, however after some number of re tries it appears to get abandoned. This leaves a state where it can neither re downloaded or deleted.

uninstalling the app (and having all your downloads deleted) is not a good option when the chances of having another issue when re downloading another couple of seasons is high. In any case that's the nuclear option akin to cutting your head off to cure a runny nose.

Any other options?

[Tom-W19]

Hi Pinkerton

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi Pinkerton

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Acegolfer]

Most downloads on my iPad have a Delete Button but there are two at the bottom of my list that do not so I cannot play or delete.

I have seen suggestions to delete the App then reinstall but consensus seems that does not work.

Does anyone have a solution please?

[Demz]

I have a download from skygo on my android which I can't remove or delete or playm anything else I download I am able to delete seems it may be corrupt any help is appreciated or so I uninstall and reinstall app which seems a bit rash 

[KatieLK]

I've seen a few posts regarding this but no resolution. I have failed downloads on my Sky go iPhone app that I cannot delete.  Has anyone been able to resolve this? I have tried uninstalling and reinstalling but the downloads are still there. There is no delete button - one has been on there for months and still cannot get rid of it.

Thanks 

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this chat session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[KatieLK]

Hi not sure why the chat is being closed?

As you can see I have 2 downloads work no play button 

 

 

[caesarome]

@KatieLK 

Did you respond to the chat invite ?

[KatieLK]

There was no chat box 🤷🏼‍♀️

[caesarome]

I have alerted them again for you @KatieLK 

[Greenfingers001]

Thank you for escalating this. We have sent another invite to chat 🙂 

[KatieLK]

Thanks 

[Tom-W19]

After speaking with KatieLK we went through some troubleshooting steps and were able to resolve this issue by signing out of the app, uninstalling and then reinstalling Sky Go on the affected device.

It was great speaking with you KatieLK and thanks again.