Sky Go error when trying to manage devices

[goodrip1]

I have Sky Stream and Sky Go. Both work fine, and Sky Go allows me to download and stream the services that I subscribe to.

If I go to settings in Sky Go, then 'Manage your devices' then select select 'Manage' on the 'Streaming TV' device, I get the error attached. Any ideas? My Sky Go device (Apple iPhone) and Sky Stream devices are on the same local notwork.

 

[caesarome]

@goodrip1 

Do you see the same error message via here:

https://www.sky.com/productsettings/tv

[goodrip1]

Hi @caesarome -

Thanks for your quick response!

I do not get the same error, but also don't see my Sky Stream box appear in the device list, just my Sky Go devices and the following for Sky Boxes:

Sky box

You don't have a Sky box

There's no Sky+, Sky Q or Sky Q Mir* boxes in your package.

I was hoping to be able to maintain my Sky Stream playlist from here, but perhaps that isn't possible?

[caesarome]

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@goodrip1 wrote:

I was hoping to be able to maintain my Sky Stream playlist from here, but perhaps that isn't possible?

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That is correct it isn't possible but at least you can view your Sky Go devices.

[jnaellis]

Hi caesarome,

I get the same error message when I do this, do you know how to resolve?

[caesarome]

@jnaellis 

What error and what are you tryig to do when you are hit with it ?

[jnaellis]

I am trying to manage devices in the SkyGo app on my iPhone. It says the page is restricted.

When I try on the website when logged in it also says it's restricted 

[caesarome]

@jnaellis 

Can you access your online bill here:

https://www.sky.com/bill/tv-broadband-talk