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Discussion topic: Sky Go error code 50-9-403

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This message was authored by JDandClaire This message was authored by: JDandClaire

Sky Go error code 50-9-403

I have always used my Sky go app on my iPhone without issues. Today my Sky box was turned off at the mains momentarily and ever since then the app doesn't work on my phone. Every time I try to watch something it gives me the error code 50-9-403 and says there are too many devices trying to watch - my iPhone is the only device I use for Sky Go. 

I have updated the app, deleted any old devices that were on there & have signed out and back in again and nothing has worked.

 

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go error code 50-9-403

Posted by a Superuser, not a Sky employee. Find out more

@JDandClaire 

Have you also tried deleting the device you are using so that when you go to use it again it will have to register as a new device ?

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