25 Jan 2025 03:05 PM
Ive recently started using an MS Surface 7 with ARM-based Snapdragon processor. I succesfully downloaded Sky Go from the Sky website, all seemed to go OK. When I try to start it, after the update check process finshes the cookie acceptance comes up and goes immediately (before I cam get the pointer moved to accept cookies) then, after a while a username and passowrd dialogue box comes up, it remains on screen for a few seconds, not long enough to populate the user and password fields at which point the whole thing shuts down and dissapears from the screen. I've done all the usual stuff, deleted and re downloaded the app, tried difrerent compatibity settings, run it as admin but no luck at all. Any ideas anyone?
26 Jan 2025 01:13 PM
Posted by a Sky employeeHi @SkyGoNo1
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
10 Feb 2025 12:08 AM
Same issue for me, is there a fix?
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