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Discussion topic: Sky Go does not work on MS Surface 7 with ARM-based Snapdragon processor

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This message was authored by SkyGoNo1 This message was authored by: SkyGoNo1

Sky Go does not work on MS Surface 7 with ARM-based Snapdragon processor

Ive recently started using an MS Surface 7 with ARM-based Snapdragon processor. I succesfully downloaded Sky Go from the Sky website, all seemed to go OK. When I try to start it, after the update check process finshes the cookie acceptance comes up and goes immediately (before I cam get the pointer moved to accept cookies) then, after a while a username and passowrd dialogue box comes up, it remains on screen for a few seconds, not long enough to populate the user and password fields at which point the whole thing shuts down and dissapears from the screen. I've done all the usual stuff, deleted and re downloaded the app, tried difrerent compatibity settings, run it as admin but no luck at all. Any ideas anyone? 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky Go does not work on MS Surface 7 with ARM-based Snapdragon processor

Posted by a Sky employee

Hi @SkyGoNo1 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by osteel17 This message was authored by: osteel17

Re: Sky Go does not work on MS Surface 7 with ARM-based Snapdragon processor

Same issue for me, is there a fix?

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