Discussion topic: Sky Go disappeared

This message was authored by: terry17298 · ‎12 Apr 2024

My Dad is 102 years old and had sky go free as a VIP member.. Last Monday he found that it was not working on his ipad. Not only that, it had also disappeared from his account. Phoned sky who agreed it had gone and put it back on, charging him £5 the month. It is still not working today over 72 hours later. Ihave tried deleting and reinstalling the app but still no joy. Any ideas what I should do?

This message was authored by: caesarome · ‎12 Apr 2024

If he or you goes to the app store on his iPad and use the search at the bottom right does it let you/him install it again or does it just say open meaning it is still installed ?

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This message was authored by: terry17298 · ‎13 Apr 2024

He has got it working now. Seems someone at Sky deleted it from his account by mistake. Thanks for the reply.

Discussion topic: Sky Go disappeared

Sky Go disappeared

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