Sky Go Xbox

[DLip]

Hi I have Sky Go on my account but when I log into the new Sky Go on Xbox I get "you can't use Sky Go on this device yet." How do I fix this please.

[caesarome]

You need Multiscreen or Sky Go Extra before being able to use the app on your console so do you have either of these ?

[Olllie1016]

I have Sky Go Extra as part of my subscription and I've just got this error message... Does anyone have a fix or am I going to have to call Sky tomorrow?

[caesarome]

@Olllie1016 

Has it been working previously for you ?

[Olllie1016]

@caesarome yes, it was working until early last week

[caesarome]

@Olllie1016 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Dallen9798]

@DLip 

I had the same issue, If you've got Sky Go Extra and it still doesn't work, Sky have told me there is an issue with the app on the xbox at the moment

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to DLip.

[Addie15]

Hi there! Thank you for escalating this. We have sent Olllie1016 an invite.

[caesarome]

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@Dallen9798 wrote:

@DLip 

I had the same issue, 

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@Dallen9798 

Is yours working or not as we can alert the messaging team for you if you want ?

[Addie15]

Update-After talking to Dlip we are closing this chat session now. Please be advised if you are a Sky Glass customer going forward you would need Whole Home subscription to watch Sky Go on game consoles, even if you could watch it before without it. You can find more information here: https://www.sky.com/help/articles/tv-from-sky-what-do-you-need-help-with-b

Thanks.

[Dallen9798]

@caesarome Mines all good, issue went away by itself so no stress