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Discussion topic: Sky Go Stuck on initial screen

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This message was authored by: R_Padge

Sky Go Stuck on initial screen

Downloaded the latest app for my PC. Gets stuck on the first downloading update screen and nothing else happens. Doesn't work at all. Same result on my laptop.

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This message was authored by: caesarome

Re: Sky Go Stuck on initial screen

Posted by a Superuser, not a Sky employee. Find out more

@R_Padge 

Mine updated yesterday as it was the first time used it and from when it started to update to me be able to use it was about 6 or 7 minutes so have you tried leaving it for a while to see what happens or have you already done this ?

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This message was authored by: R_Padge

Re: Sky Go Stuck on initial screen

I will try again and see.

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This message was authored by: R_Padge

Re: Sky Go Stuck on initial screen

No joy, literally just does nothing. Downloading update message forever.

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This message was authored by: R_Padge

Re: Sky Go Stuck on initial screen

Fixed it!

 

Right click the SkyGo shortcut > properties > compatibility 

 

CHECK the boxes "Run as administrator" AND the box beneath that says "Register this Program for Restart".
Click Apply.

 

Then on re-launch the windows firewall pop up apeared (which I allowed) and it logged me in as normal.

 

So far so good!

 

 

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