Sky Go PS5

[andyk82]

Recently updated my PS5 Sky Go app and now I can't log in, im gettin a message saying I need a sky go extra account..

I have had sky go extra in the past since 2017 and have never removed it so why is this happening? 

[caesarome]

Are you a Sky Glass or Sky Stream customer ?

[andyk82]

Nope neither .... 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[andyk82]

Thank you 

[Tom-W19]

Thanks for escalating. We've sent an invite to andyk82.

[Lisa-P1987]

Update - Spoken to andyk82, the customer had to call in. 🙂