Sky Go PS5 Outdated

[UserTB]

@caesarome 

Something went wrong. Please try again. (7b9850cdf)

[caesarome]

@UserTB 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent UserTB an invite to chat.

[rjfdes]

You can't use Sky Go on this device yet. You'll need a Sky Q Multiscreen, Sky Glass Whole Home or Sky Go Extra subscription to access Sky Go on this device. 

please can you look at my account and enable access so I can use on my PS5?

[Annie+UK]

---

@rjfdes wrote:

You can't use Sky Go on this device yet. You'll need a Sky Q Multiscreen, Sky Glass Whole Home or Sky Go Extra subscription to access Sky Go on this device. 

please can you look at my account and enable access so I can use on my PS5?

---

I have escalated your post to a Sky Staff Expert

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite

[caesarome]

---

@rjfdes wrote:

You can't use Sky Go on this device yet. You'll need a Sky Q Multiscreen, Sky Glass Whole Home or Sky Go Extra subscription to access Sky Go on this device. 

please can you look at my account and enable access so I can use on my PS5?

---

@rjfdes 

You haven't said what packages you have as at the very least you need Sky Go Extra so do you have this ?

[Greenfingers001]

Thanks for chatting to us @UserTB. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Anthony44Lh]

While it has been updated, it's still capped at 720p we should be able to at least have 1080p for this reason I had to get a sky steam box because I felt like my 4k tv wasn't being utilised properly, but of course my sports channels are on the sky go on the ps5; so still have to watch 720p sports until October when I put the whole package on the steam, it's 2023 come on sky; give us 4k or at least full Hd. 

[tinkabell24]

Unable to watch sky go through ps5. Getting a message for multi screen, which we have.

[Annie+UK]

---

@tinkabell24 wrote:

Unable to watch sky go through ps5. Getting a message for multi screen, which we have.

---

Is Sky Go Extra on your account?

[Frustrated85]

I am having the same issue. Sky go working perfectly on my phone and laptop but will not log in on ps5

[caesarome]

@Frustrated85 

Is it asking you to upgrade or does it get stuck when logging in ?

[Frustrated85]

It's telling me " you can't use sky go on this device yet. You'll need sky q multiscreen, sky glass whole home or sky go extra subscription to access sky go on this device" I have both sky glass and sky go

[Annie+UK]

---

@Frustrated85 wrote:

It's telling me " you can't use sky go on this device yet. You'll need sky q multiscreen, sky glass whole home or sky go extra subscription to access sky go on this device" I have both sky glass and sky go

---

"Sky Glass" and "Sky Go" are not the same thing as "Sky Glass Whole Home" And "Sky Glass Extra"

[Frustrated85]

So how do I upgrade to it