Sky Go On Laptop

[Big+T]

HI, in last week the Sky Gop will no longer launch on my windows 10 laptop. It starts to check for updates and then disappears. I have uninstalled and re loaded the app but no success, any ideas?

[caesarome]

Give this a try to do a complete removal of the app:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

[Big+T]

Thanks, tried this but sadly still the same results, amy other help suggestions greatly appreciated

[Paul2604]

Sky Go wouldn't open, so tried to uninstall. Message; Can't find  C:\Users\pauld\AppData\Roaming\Sky\Sky Go\unins000.exe. Su unable to open or uninstall. Any ideas, please.

[mr.tickle]

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@Paul2604 wrote:

Sky Go wouldn't open, so tried to uninstall. Message; Can't find  C:\Users\pauld\AppData\Roaming\Sky\Sky Go\unins000.exe. Su unable to open or uninstall. Any ideas, please.

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Try downloading the (newer) installer fresh from https://www.sky.com/watch/sky-go/all 

and then install that. 

[Paul2604]

Thanks very much. I tried the new download, but it wouldn't work. I think the major problem is that I can't uninstall the corrupt version of Sky Go that's on my laptop.