Sky Go Latest version crashes on advert

[jrk8028]

do you have an amd setup or intel

[MercyT]

amd build

[debob]

Here's to the genius and generous sharing of jrk8028! Thank you. Installing virtualbox seems to have solved all my issues (AMD Ryzen 64bit) - just in time for Tottenham's historic win at Anfield tonight 😁. For the less technical like me, the virtualbox installation is very quick, just download and click quickly through the default install, ignoring the poorly worded warnings and requirements. I did not need to open or use virtualbox for it to help Sky go work.

My previous fix, using Beta sky Go with location services turned off, stopped working (Sky Go started crashing immediately on startup - as it has often on various devices over the years). I have left location services off - not sure if this is needed for the virtualbox fix to work.

[MercyT]

where do I find location services option. Its not in the app?

[jrk8028]

there was a major outage on sky yesterday all updatres failing and crashing sky go,  the original issue is back where it freezes on advert .My hardware is AMD ryzen 7 cpu. If you liked my cure please hit the like button

[debob]

Hi MercyT, re location, I mean the windows location settings as set out in post 12 in the thread...

[Popeshill]

@jrk8028  Thank you so much, installing Virtualbox worked for me. I have been having Sky Go app problems on my laptop for ages, installing Virtualbox fixed it. I have a HP Probook 450 G5, with an Intel I3-7100U on Windows 11. I would get a black screen whenever I started to try to watch a program.

[jrk8028]

@Popeshill Glad it worked. AS a help for other users you may have corruption of your windows system a good thing to try is DISM there is a you tube site that explains how to check your windows for errors this may help you. If you havent tried loading virtualbox then you may find it cures other ills , worth a try.

You tube site  Windows 11: Repair your PC with DISM commands!   works on win 10 and 11 for sure.

If youLike this solution then please hit the like Button.........

[jrk8028]

IF you hadnt noticed sky go has had an update to ver25.1.2.0  did nothing for me except produce different problems which virtualbox seemed to cure.

[jrk8028]

reported new problems to apps@sky.uk not impressed by the answer.