Sky Go Error Messages

[JW30]

Hi All,

I am having trouble using Sky Go on any Phone, Tablet or PC. I have looked at all other discussions and none of the fix's, I have tried do not work at all.

Any Ideas.

I've tried clearing caches, turning off wifi and install / uninstall process.

The others don't come to mind at the minute.

Any help much appreciated.

Thanks

[GD1]

@JW30  Your post has been moved from the Sky Glass forum as this isn't a Sky Glass issue.

[caesarome]

@JW30 

What is the error message as you have forgotten to say ?

[JW30]

Hi, Error 1404 and error (01)

[caesarome]

@JW30 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @JW30.

[JW30]

Hi, I heard from someone but was unable to answer