Discussion topic: Sky Go Error Messages
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Message posted on 05 Apr 2024 01:24 PM
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Sky Go Error Messages
Hi All,
I am having trouble using Sky Go on any Phone, Tablet or PC. I have looked at all other discussions and none of the fix's, I have tried do not work at all.
Any Ideas.
I've tried clearing caches, turning off wifi and install / uninstall process.
The others don't come to mind at the minute.
Any help much appreciated.
Thanks
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Message posted on 05 Apr 2024 02:45 PM - last edited: 05 Apr 2024 03:03 PM
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Re: Sky Go Error Messages
@JW30 Your post has been moved from the Sky Glass forum as this isn't a Sky Glass issue.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 05 Apr 2024 04:18 PM
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Re: Sky Go Error Messages
What is the error message as you have forgotten to say ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 08 Apr 2024 08:54 AM
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Re: Sky Go Error Messages
Hi, Error 1404 and error (01)
Message posted on 08 Apr 2024 09:59 AM
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Re: Sky Go Error Messages
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 08 Apr 2024 10:36 AM
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Re: Sky Go Error Messages
Hi there! Thank you for escalating this. We have sent an invite to @JW30.
Message posted on 11 Apr 2024 11:12 AM
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Re: Sky Go Error Messages
Hi, I heard from someone but was unable to answer
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