Sky Go Crashes after checking for upgrade

[Debi16]

I have windows 11 and Sky Go will not load, it comes up checking for updates and then after a few seconds closes.  I have tried the compatibility checker which did not work.  I have checked my firewalls, and it is an accepted App.  I have completely uninstalled and reinstalled.  I should say it used to work fine on Windows 10.  I am not sure if this problem started when I upgraded to Windows 11.  Anybody got any ideas.  I have been reading all the discussion threads and tried all the above which have not worked at all.

[Addie15]

Hi there Debi16, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Debi16]

Thanks Sky for your help  identifying the problem.  Citrix was installed which was preventing Sky Go opening. Once Citrix was uninstalled problem gone.

[Lisa-P1987]

Update - Spoken to @Debi16 their Sky Go issue is resolved now 🙂