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This discussion topic has been answered Discussion topic: Sky Go App on Mac OS - problems connecting you. Please try again (001).

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This message was authored by: nikhiljudge

Sky Go App on Mac OS - problems connecting you. Please try again (001).

i have tried deleting the app, reinstalling. Restarting the laptop etc nothing seems to work. Start yesterday

 

erro = We're having problems connecting you. Please try again (001).


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This message was authored by: caesarome Answer

Re: Sky Go App on Mac OS - problems connecting you. Please try again (001).

Posted by a Superuser, not a Sky employee. Find out more

@nikhiljudge 

Give this a try:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-not-working-Error-001/m-p/4739553/thread-id/138147#M13841...


1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

 

When you next open Sky Go you should be given the option to select cookies and then log in.

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This message was authored by: caesarome Answer

Re: Sky Go App on Mac OS - problems connecting you. Please try again (001).

Posted by a Superuser, not a Sky employee. Find out more

@nikhiljudge 

Give this a try:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-not-working-Error-001/m-p/4739553/thread-id/138147#M13841...


1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

 

When you next open Sky Go you should be given the option to select cookies and then log in.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

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This message was authored by: nikhiljudge

Re: Sky Go App on Mac OS - problems connecting you. Please try again (001).

Thank you very much! Ive tried other solutions but this one worked first time no issues! 

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