Sky Go App loops Homescreen

[BarkingFan1]

Hi there, I am trying to use Sky Go on my Android Samsung tablet. I am able to log in, and then I get a white popup asking me to personalise my Homescreen. Whatever option I choose, it just loops me back to that same popup and I can't access the channels. I have attempted both answering the question and the skip for now option. I have uninstalled and reinstalled the app, and cleared the cache to no avail. 

Any assistance would be great. The App version is Version 22.10.1

Thanks.

[Lisa-P1987]

Hi there BarkingFan1, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this chat session now, but if there is anything else we can help with, please do not hesitate to reach out. Thanks.