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Discussion topic: Sky Go App Issues

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This message was authored by AndyT1975 This message was authored by: AndyT1975

Sky Go App Issues

HI there,

 

I've had Sky stream for a month now, and the Sky Go app refuses to work, I've tried EVERYTHING.  Uninstalling, reinstalling, running as Admin, clearing out all files that are hidden, no VPN.  Time and time again I get the dreaded "Sky is not available, please try again later.  Error 1404" message.  I'm now at a dead end.

 

My PC is fully updated with the very latest Windows 11 build as well.  Anyone have any other ideas?

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go App Issues

Posted by a Superuser, not a Sky employee. Find out more

@AndyT1975 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

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AndyT1975
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This message was authored by AndyT1975 This message was authored by: AndyT1975

Re: Sky Go App Issues

Many thanks, will keep eye out during lunch break at work

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Go App Issues

Posted by a Sky employee

Thanks for escalating this. We’ve sent @AndyT1975 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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