Sky Go App Crashes on Mac

[LorraineC12]

A few months ago I tried going on my sky go app, it had signed me out so I went to log back in but the app crashes before I can put my details in. I get a 'Sky Go quit unexpectedly' error message with the exception being 'EXC_BAD_ACCESS (SIGBUS)'. I've looked through other posts and tried to follow solution steps like deleting every folder related to sky and clearing cache, emptying my bin and restarting Mac, tried to uninstall and reinstall, nothing works, always crashes and has the same error message. 

Has anyone managed to fix this/found a solution? Thanks!

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147