Sky Go 22.11.2.0 Keeps Crashing

[jessf1992]

Sky Go 22.11.2.0 app keeps crashing on windows laptop. I have unsintalled, rebooted, removed device etc numerous but have had no luck. Please advise?

[caesarome]

I'm non 22.4.3 on my Windows PC so it that a beta version perhaps ?

[jessf1992]

I have no idea, I can't see if it is a beta version, as the program crashes before the homepage even displays

[Laing1]

---

@caesarome wrote:

I'm non 22.4.3 on my Windows PC so it that a beta version perhaps ?

---

@caesarome @jessf1992 yes 22.11.2 is a beta version 

[caesarome]

Thanks @Laing1 I did wonder if that was the case.

@jessf1992 as the beta version isn't working for you then it might be worth switching back to the production version.

[jessf1992]

how am I able to switch back to the normal version if I can't load the app?

[caesarome]

What happens if you select the production version as shown on the image above ?

[jessf1992]

When you uninstall are you doing a complete removal as per this and a reboot:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

[jessf1992]

I've found the answer in another thread as above, thanks for your help

[Laing1]

---

@jessf1992 wrote:

I've found the answer in another thread as above, thanks for your help

---

@jessf1992 glad you have sorted it 

[jessf1992]

@Laing1 @caesarome back to square one again, it's doing exactly the same thing now, i was able to check and it is the production version

[archoncl]

Im having the same issue with the app crashing after looking for update. I have removed the app from my system following the deletion process above in this thread (app data etc) and it still doesnt work. Every time i go to download the app for windows it downloads the 22.11.2.0 version. how do I download the non beta version?

[Scarlet+witch]

This Sky Go App is infuriating the constant crashes & then the app constantly keeps being funny with the Apple Mac Laptop. I don't get why Sky won't just overhaul this app? Yesterday i was watching a recording on my laptop & the picture was pixelated for 20mins so i shut it down & rebooted the Sky app watched another recording, same thing happened i will be calling sky next week about asking for a refund for the bad service in their tech not being good especially the amount being paid every month & getting subpar service🤨