12 Sep 2024 12:57 PM
Hi, I am prevented from watching on Skygo woth a code1510 error mesasage
12 Sep 2024 01:09 PM
Posted by a Superuser, not a Sky employee. Find out moreHow long have you been a Sky Tv customer ?
Have you ever left Sky then returned after being away for 18 months or more ?
12 Sep 2024 01:38 PM
I've been a customer for over 20 years and haven't left and came back
12 Sep 2024 01:56 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
12 Sep 2024 02:32 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent MarkHughes19 an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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