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Discussion topic: Sky GO error messages

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This message was authored by MarkHughes19 This message was authored by: MarkHughes19

Sky GO error messages

Hi, I am prevented from watching on Skygo woth a code1510 error mesasage

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky GO error messages

Posted by a Superuser, not a Sky employee. Find out more

How long have you been a Sky Tv customer ?

Have you ever left Sky then returned after being away for 18 months or more ?

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MarkHughes19
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This message was authored by MarkHughes19 This message was authored by: MarkHughes19

Re: Sky GO error messages

I've been a customer for over 20 years and haven't left and came back 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky GO error messages

Posted by a Superuser, not a Sky employee. Find out more

@MarkHughes19 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky GO error messages

Posted by a Sky employee

Thanks for escalating this. We’ve sent MarkHughes19  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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