Sky GO Error PFE 9001-IH cannot play recordings

[MikeP42]

Sky GO has sudenly stopped working when trying to play recordings on Windows 11 everything else works fine just can't play any recordings on the Sky Q box, I can see them but can't do anything with them.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147