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Discussion topic: Since upgrading to fibre my SkyGo app does not work on any devices when on WIFI

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This message was authored by: Jquinton

Message posted on ‎03 May 2024 09:30 AM

Since upgrading to fibre my SkyGo app does not work on any devices when on WIFI

Since upgrading our standard Vodafone broadband to fibre  SkyGo has stopped working on all devices. I have spoken to Vodafone and they cannot see a problem their end. The only thing they think might be an issue is the firewall but no suggestion how to fix asked to contact Sky (like that is easy!) The error message is 17c.1 streaming error check connection. Works fine on mobile data. Any help in how to fix this would be much appreciated it is across of board of Apple and Android items in the house

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎03 May 2024 10:20 AM

Re: Since upgrading to fibre my SkyGo app does not work on any devices when on WIFI

Posted by a Superuser, not a Sky employee. Find out more

On your apple device try switching off private relay in icloud settings AND private address on the specific wifi network that you are connected to.

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