0

Discussion topic: Since upgrading to fibre my SkyGo app does not work on any devices when on WIFI

Reply
Avatar for Jquinton
Level 1 icon
What's this?
This message was authored by: Jquinton

Message posted on ‎03 May 2024 09:30 AM

Since upgrading to fibre my SkyGo app does not work on any devices when on WIFI

Since upgrading our standard Vodafone broadband to fibre  SkyGo has stopped working on all devices. I have spoken to Vodafone and they cannot see a problem their end. The only thing they think might be an issue is the firewall but no suggestion how to fix asked to contact Sky (like that is easy!) The error message is 17c.1 streaming error check connection. Works fine on mobile data. Any help in how to fix this would be much appreciated it is across of board of Apple and Android items in the house

Report post
Post 1 of 2
896 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎03 May 2024 10:20 AM

Re: Since upgrading to fibre my SkyGo app does not work on any devices when on WIFI

Posted by a Superuser, not a Sky employee. Find out more

On your apple device try switching off private relay in icloud settings AND private address on the specific wifi network that you are connected to.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 2
888 Views
Reply
Reply