Service drop out & no connection

[BelfastSnapper]

We frequently experience service drop out / failures but on checking the MySky app it is consistently telling us that there's nothing wrong.  What's also amazing is that the speeds quoted in the app are always constant with NO variation. 
On using a third party speed checker we are getting very different results,  varying speeds and no connectivity at all yet Sky says it's all fine.

i just can't believe the Sky Spp!

[GD1]

@BelfastSnapper  I'm not sure what this has to do with the Sky Go app where yu have posted, which service are you talking about here?

[BelfastSnapper]

The service / speed checker lives in the App, does it not?

[GD1]

@BelfastSnapper Are you using Sky Go on a PC or mobile?

[NUKTraveller]

I also have no connection to SkyQ through SkyGo app. Service checker says all good, WiFi connected. Still cannot see recordings? Why does MySky service checker app not pick up a connectivity fault? Bizarre! Tools and reporting not up to the job Sky?

[caesarome]

@NUKTraveller 

Have you got a multiscreen subscription ?

[NUKTraveller]

Yes. Same on mobile phone, yet MySky says all connected and OK. How?

[Mark719]

No bog standard 

[caesarome · Accepted solution]

@NUKTraveller 

Have you tried a reboot of your Sky Q box at the mains ?

@Mark719 

Your issue has nothing to do with Sky Go so your posts are here in the Sky Stream forum:

https://helpforum.sky.com/t5/Sky-Stream/Re-Service-drop-out-amp-no-connection/m-p/5142690#M63216

[NUKTraveller]

Although no problems located or reported, and router has all 4 lights green. A systematic complete re-boot of all Sky devices got the system working again. Shame Sky reports no issues and no problems, when clearly there were issues. Sky trouble-shooring clearly not working.