SKY Go Error code D0-0

[GinoGinelli]

SKY Go Error code D0-0 i'm getting when trying to download.  Any advice please?

[caesarome]

@GinoGinelli 

Is this on a PC or Mac or something else ?

Do you have Sky Go Extra on your account ?

[GinoGinelli]

Hi, it's on PC with a re-install of the app.  Sky Go Extra on the account.

[GinoGinelli]

Same error message on mobile app also.

[caesarome]

@GinoGinelli 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Greenfingers001]

Update:

Spoke with @GinoGinelli and issue resolved after customer signed out then back in again

Thanks again for the escalation have a great weekend.