SKY Go Error code D0-0

[GinoGinelli]

SKY Go Error code D0-0 i'm getting when trying to download.  Any advice please?

[caesarome]

@GinoGinelli 

Is this on a PC or Mac or something else ?

Do you have Sky Go Extra on your account ?

[GinoGinelli]

Hi, it's on PC with a re-install of the app.  Sky Go Extra on the account.

[GinoGinelli]

Same error message on mobile app also.

[caesarome]

@GinoGinelli 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Greenfingers001]

Update:

Spoke with @GinoGinelli and issue resolved after customer signed out then back in again

Thanks again for the escalation have a great weekend. 

[Sanj03]

I'm experiencing the same issue. My error is also DO-0. i AM GETTING THIS WHENEVER I TRY TO DOWNLOAD ANYTHING ON MY DEVICE from Sky. Internet seems to be working fine. This is a brand-new laptop, delivered only two days ago. If I try to play anything through Sky Go I get a PFE 4100 errr, could someone please help me with this?

[caesarome]

@Sanj03 

Have you tried signing out of the app then back in again ?

For the 4100 error you might need to remove the app then install it again.

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

[Sanj03]

Thanks for the advice, unfortubately,this did not work. 

Best Regards