SKY GO & WINDOWS 10/11 LAPTOP ISSUES

[andy+williams+134]

There are a multitude of chains about the issue of Sky Go not loading on laptops and just 'hanging' at the start screen.   Hopefully this will be the one peopl pick first.  This works in virtually every case.

THIS WILL FIX 99% OF THE PEOPLE HAVING THIS PROBLEM ON WINDOWS 10/11 ON A LAPTOP

1. Completely shut down and restart the laptop
2. Right click on the Sky Go icon
3. Go to the bottom of the drpodown menuu to 'properties' and click on it.
4. Look along the tabs that appear for 'Compatibility' and click on it.
5. UNCHECK the little box that says Run this program in compatibility mode for:
6. Click on 'Apply' in the bottom corner.

[disco+b]

Thanks for this. I've been trying to resolve a problem where the Sky Go screen had gone to a smaller fixed size on the laptop and you couldn't expand it.  This had happened after I'd tried the Windows Trouble Shooting and it had suggested running in Compatability Mode.  It stayed like this even when I turned Compatibility mode off.  However, when I clicked on Properties, Compatibility as you suggested I saw that the PC had changed the setting and a check box was ticked which had fixed the screen size to run at 640x840.  When I unchecked the box pressed Apply then reloaded the app it had gone back to display the app across the full screen.  Thankyou.