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Discussion topic: Restricted access to sky go extra

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This message was authored by: Will127

Message posted on ‎05 Nov 2025 12:17 AM

Restricted access to sky go extra

Can't watch sky go I have a message telling me I've been restricted 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎05 Nov 2025 05:38 AM

Re: Restricted access to sky go extra

Posted by a Superuser, not a Sky employee. Find out more

@Will127 

Do you have Sky Go Extra on your account ?

What actually does this error message say ?

What device is this on ?

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This message was authored by: Will127

Message posted on ‎05 Nov 2025 12:20 PM

Re: Restricted access to sky go extra

It's on my Xbox and I have sky go extra

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This message was authored by: caesarome

Message posted on ‎05 Nov 2025 01:48 PM

Re: Restricted access to sky go extra

Posted by a Superuser, not a Sky employee. Find out more

@Will127 

Amd word for word what does this message say ?

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This message was authored by: Will127

Message posted on ‎06 Nov 2025 07:24 AM

Re: Restricted access to sky go extra

It says 

there was a problem streaming this channel please select another channel. When I do this I get another message saying: sorry there was a problem playing the selected video please try again and underneath saying household is restricted 

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This message was authored by: caesarome

Message posted on ‎06 Nov 2025 09:48 AM

Re: Restricted access to sky go extra

Posted by a Superuser, not a Sky employee. Find out more
@Will127 wrote:

saying household is restricted 

@Will127 

Have you made any changes to your TV package recenetly and is your billing up to date ?

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