Remote record not working with Sky Go App

[Tarrawack]

Yes, same - unticked boxes remain unticked even after 'reactivating'. 

They've obviously done something to your individual settings which needs to be done across the board to all the rest
of us whose remote record facility is still not working. 

[Tarrawack]

Yes, same - unticked boxes in Settings remain unticked even after 'reactivating'. 

They've obviously done something to your individual settings which needs to be duplicated across the board to all the rest of us whose remote record facility is still not working. 

[Tarrawack]

Sorry - duplicate message. 

[Jonn0]

Just a thought: since one of the products that some of us are paying for every month is not working as claimed, affected customers might be entitled to compensation under the Consumer Rights Act 2015 - digital content to be as described and fit for purpose.

https://www.sky.com/help/articles/sky-go-remote-record

[Sassy60]

Any updates. Unable still to set up remote recording.

[bundle]

I have a Sky engineer coming to my house next Wednesday. He is coming to install a mini box which I don't want. Apparently the engineer can't be cancelled before hand, only when he turns up!! Not really sure if he can fix anything though.

I can still record programs but only if I am connected to my home WiFi. 

Will post if I find anything out.

[Mike+Mepmoop]

Received this today. 

"

Hello ****,

case reference number: ************

I'm sorry you haven't received a recent update regarding your Sky Go issue. I understand how frustrating this can be, and I appreciate your patience while we work to resolve it.

I've reached out again to the relevant teams, and they are still actively working to fix the problem. We'll be reviewing your case over the next few days and will contact you with any new updates as soon as we have them.

In the meantime, you can check the status of your Sky Go service at any time by visiting your personalised [service status page](https://www.sky.com/help/servicestatus/your-services). It's also a good idea to check the Apple Store, Google Play Store, or AppGallery on your device to see if there are any updates available for the Sky Go app, as installing the latest version can sometimes resolve issues.

Thank you again for your patience. Rest assured, we're doing everything we can to get this sorted for you and will keep you updated with any progress.

kind regards

****'*

Executive response Group

Sky“

Just the usual 'update' unfortunately. 

[Mike+Mepmoop]

Update today I received... 

"We have had an update from our TV apps team who have advised - We are aware of an issue where some users are experiencing errors when using the Remote Record feature. We have raised a Jira ticket to track the issue.  

The problem has been identified as being related to a Sectigo certificate issue. We have engaged the relevant team, and they are currently working on updating the certificate to resolve the problem.  

Thank you for your patience while we work to resolve this.

Kind Regards
******
Executive Response Group
Customer Priority"

[spider38]

...and it has taken almost three months to identify this issue. If that had happened when I was working on software development projects during my career, I doubt I would have stayed in my job for nearly 35 years!

Scandalous that such a simple fault (which probably should have been glaringly obvious to anyone looking) has gone undetected for so long. It was pretty obvious to me that for something that worked one day then gave an immediate error the next when the app hadn't been changed indicated a problematic interaction with something in the stack that the app was built on.

[clairelee · Accepted solution]

Looks like its fixed!!! Finally 😄

[Mike+Mepmoop]

By jove I think it's fixed. 

I bet I'll keep receiving phone calls and emails from Sky for weeks.. 😂 

[Astroman99]

I've just tried to record a programme via SkyGo - and it worked. Yippee!!  I hope it stays stable in future.  It took long enough!

[spider38]

Thanks for the heads up, working now for me too.

[Samraj]

Hi, everyone.

Thank you for your contributions to this discussion.

The Sky Go team have confirmed that this issue should now be resolved.

Thank you.

[Mrs+W22]

Success for me as well