Remote record not working with Sky Go App

[Jonn0]

@Mike+Mepmoop 

Sky have obviously made a deliberate configuration change to block Android devices v13 and below without informing their customers. It doesn't really matter how many people complain or how many updates we get nothing will be changed.  I'm now leaving this thread, goodbye all.

[Mike+Mepmoop]

I tend to agree unfortunately, but annoying that it's still listed on the Play Store as being compatible with Android 7+

[opman]

Unfortunately I'm having the same problem, I've reported it to Sky 4 weeks ago, unfortunately the problem still persists. 

[mc321]

Same here,no idea why it suddenly stopped working when it previously worked fine i cant send download request either from the app to the box

[clairelee]

Is there an update to this as still getting an error message when trying to remote record on Skygo app?

[Mike+Mepmoop]

No updates, but email the app developer so at least they are aware it's effecting many. 

[Hoppy22]

Any updates on a fix for this on going sky go problem been going on for a good few months now ?

[Hoppy22]

hi, how can this be the answer, if no updates have been given, and the problem still exists ?

[BermyBoy]

What email address does one use to email the developer? Thanks

[Mike+Mepmoop]

I can't post it as it gets deleted, but on the play store search for the app then join as a beta tester. The developers details are then shown. You get the latest versions before they are released officially and feedback goes to the developer. 

[bundle]

I spent over an hour last Monday with a Sky technical engineer going through the Sky Go issues. Told him I have had a Sky Q box changed out, Sky engineer came out, who said he had no idea how to sort this issue out

I told the Sky technician on Monday that my phone will record on my friends Sky Q box from my Sky Go app but not on mine. Also there are over 160 posts on Sky Community Web page with guys having the same issues. He could see this.

He said he filled out a form with these problems and has sent it to the Sky back office technicians and said  he will ring me back today. Not heard anything back. 

[Hoppy22]

Hi, Did Sky get back in touch about this remote record problem ? And any fixes ? Seems to be mostly Android phones ?

Thanks.

[bundle]

Sky got back to me and said I needed to have a mini box installed to get the problem sorted out. I was a bit sceptic about this but agreed and they will install it next week.

But a couple of hours later, I found out I could record programs programs from my android phone, but only if my phone is connect to my home WiFi. It doesn't work away from home.

Seem after several more phone calls to Sky, they don't know why this is happening. I will cancel the mini box as Sky now say the mini box has nothing to with remote recordings. 

[bundle]

I did notice that on my Sky Q box, when I went onto my Sky Q  Setting,  Status, the Watch via Sky Go and Watch on Sky Q Mini box, we're always unticked and couldn't be reactivate. This has now changed to both being ticked. Very odd, seems Sky have done something but not letting on what they have done.

Does anyone have this issue, referring to the unticked boxes?

[mc321]

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@bundle wrote:

Sky got back to me and said I needed to have a mini box installed to get the problem sorted out. I was a bit sceptic about this but agreed and they will install it next week.

But a couple of hours later, I found out I could record programs programs from my android phone, but only if my phone is connect to my home WiFi. It doesn't work away from home.

Seem after several more phone calls to Sky, they don't know why this is happening. I will cancel the mini box as Sky now say the mini box has nothing to with remote recordings. 

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The fact that staff at sky that are supposed to be helping people are actually spouting this horse dung over the phone to paying customers and fobbing them off is staggering.

Having a mini box has absolutely nothing to with the problem,i am sorry that they wasted your time telling you this.

Instead of fixing the problem,they just lie and tell people any old tripe to get them off the phone and in this case make someone order a box that they dont even need ! 😠