I read somewhere about updating to Android Version 14, but I can't with my A12 so am stuck with V13. I thought this might be the solution but didn't want to mention it in case Sky said oh well that's obviously the issue, nothing to do with us!
Anyone else with Android 14 who still has the problem? Or is everyone here like me, on a lower version?
Further, until recently it worked fine on Android 12, 13 therefore it's nothing to do with the phone, it's some setting that has been changed at Sky's side.
I have a Samsung Galaxy S20 with Android 13 and remote record doesn't work. I have a tablet with Android 15 and it works perfectly. Surely that can't be difficult for Sky to fix. I always have my phone with me, but my tablet usually stays at home. I need remote record to work on my phone. I will call Sky support to raise it with them.
I have had this issue for weeks too. In took my android Samsung A50 phone to a friend's house who has Sky Q system. I was able to log onto her Sky Q via Sky Go and set up several recording.s. No problem. But when I try to do it on my Sky Q system at home I get the same old result saying cannot record etc. Etc. Please try later. I can load Sky Go on my home PC and set up recordings, again with no problems.
No idea where the problem is and when Sky may fix this issue!!
It would be nice if someone at Sky would have the courtesy to inform all of us just what is going on; whether they are looking into fixing it and an anticipated timescale for resolution. Is that too much to ask?
My wife has just replaced her phone with a Samsung Galaxy A26 5G with Android 16 on it and sending remote record requests from Sky Go works. That might come in handy when we go on holiday if there are any programmes we want to record. I would still like a fix for it on my Samsung Galaxy Tab A running Android 11 though!
