Remote record not working with Sky Go App

[Steviejones133]

I've got issues with sky go in the fact that I do not even see an option to send a record to sky Q box for a show that on later that day. I have multi room, have reinstalled the app countless times, reactivated go on the main Q box, reset everything numerous times yet I cannot use the app to set a future record for anything as the option just isn't there......

[Mike+Mepmoop]

Just a quick question. How come on a no longer supported/updated app ie Sky+ app do listing's exist for HBO Max which could be recorded remotely if the sign in page worked. But the all swinging and dancing shiny Sky Go app doesn't? Mind you reading various posts on this forum plus others it seems it has many problems. 🤔 

[Astroman99]

I need an immediate update on the Sky Go remote record problem (Android).  You fobbed me off previously by saying it was under active investigation by your technical team. Several users got the same answer.  Simply not good enough.  Either that is untrue,  or your technical team are less than competent.  I want this support request to remain open until the problem is resolved.  I won't accept anything less as a response.  I have paid Sky tens of thousands over many years. Please do not ignore me or treat me with disdain.  It appears as if you have no interest in resolving this or you have given it the lowest possible priority.  I will await your response with interest.

[Annie+UK]

@Astroman99 

This forum is primarily customer-to-customer help, you're not talking to Sky support

[Astroman99]

Ah!  My mistake.  I'll work out how to go to Sky support.  I'm sure Sky will check this site, though!

[Dave1976]

Tried to use the remote record in my Sky Go app on my Samsung Android phone and no matter which channel I pick or what programme I pick, I receive the same error message - Something went wrong - Record request not sent, please try again.

I've tried multiple times of the day on different channels and different programmes but I always receive the same error. I've seen it's being investigate and some may even have found a solution to the problem but all help/advice is appreciated.

[caesarome]

@Dave1976 

There is a known issue with remote recording and android devices do your post has been moved to the topic at hand on this issue.

[Jonn0]

@Astroman99

Email [email protected]   but don't hold your breath for a resolution: I emailed them about this issue on 7th May and still no progress.

[Jonn0]

@Annie+UK

Whereas post 79 was by a Sky Employee therefore they must be monitoring this board .

[Annie+UK]

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@Jonn0 wrote:

@Annie+UK

Whereas post 79 was by a Sky Employee therefore they must be monitoring this board .

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They are not monitoring they get alerted to some threads 🙂

[Mike+Mepmoop]

I think Sky should leave this thread as unanswered as it's misleading saying it's answered when the problem still exists for many. 

[Hoppy22]

Does the the Sky Go connect to the box through the viewing card number,  or the box serial number ? when i bring up the remote control on the Go App it shows the last 4 numbers of the box serial number, when i try to send  a recording request, on my android phone it says,  " Something went wrong, record request not sent, please try again. "  this fault has been ongoing for a few months now, with no fix in sight, from Sky.

[caesarome]

@Hoppy22 

With recording requests there is a fault with Android phones doing this as this issue was first reported on here a few weeks ago so for the time being unless you have a different non Android device you will have to set the recordings via your Q box itself.

[Hoppy22]

Any time scale for this problem to be fixed, or is Sky just ignoring the problem, because this has been ongoing for weeks, if not months ?

[caesarome]

@Hoppy22 

I have moved your post to the topic at hand, all we know is what a Sky Community Manager posted back on the 13th May, the post marked as the answer.