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This discussion topic has been answered Discussion topic: Remote record not working with Sky Go App

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This message was authored by: 2confusing4me

Re: Remote record not working with Sky Go App

I uninstall and reinstalled the Sky Go app. Still getting the error message. Sky say its because I have Sky +HD and remote recording  works with Sky Q. As recently as 4 weeks ago, it worked fine, so I have no clue when exactly this change came into effect. The joke is: I can remotely record to my Sky+HD box from my Lenovo Thinkpad (make that make sense!) 

I'm sure Sky will stop responding to me soon. We just keep flip-flopping back and forth. It's exhausting.

This message was authored by: Hoppy22

Sky Go

Sky Go, has suddenly stopped working, nothing has changed in my equipment, or set up, getting this error message. when i try to record from Sky Go TV Guide,, have uninstalled and reinstalled app, rebooted box, using Android phone in Sky Go, still the same,

" Something went wrong  Record request not sent, please try again "  OK

This message was authored by: caesarome

Re: Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@Hoppy22 

I have moved your post to the topic at hand as there does seem to be an issue for some at the moment especially if you are using an android device.

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This message was authored by: Samraj Answer

Re: Remote record not working with Sky Go App

Posted by a Sky employee

Hi, everyone.

 

Thank you for bringing attention to the issue and contributing to this discussion.

 

I can confirm the Sky Go team are actively investigating this issue.

 

For now, I'll mark this post as the answer so everyone's aware it's being investigated.

 

I'll share any additional updates in this discussion where available.

 

Thank you.

Samraj
Sky Community
Community Manager

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This message was authored by: AlanH7

Re: Remote record not working with Sky Go App

Can we all get this help? Remote recording on my Sky Go stopped working last month, and it's a real step vack not veing able to use this any more.

Also, I have not been able to see or record BBC channels on my phone for a long time. Will this ever be fixed?

 

This message was authored by: Laing1

Re: Remote record not working with Sky Go App

Posted by a Superuser, not a Sky employee. Find out more

@AlanH7 wrote:

Can we all get this help? Remote recording on my Sky Go stopped working last month, and it's a real step vack not veing able to use this any more.

Also, I have not been able to see or record BBC channels on my phone for a long time. Will this ever be fixed?

 


@AlanH7 you have never been able to view BBC channels when you are not connected to your home network/broadband the BBC want you to use Iplayer when you are out of the house. If you are saying you cannot view BBC channels whilst at home and connected to the same network/broadband pleas confirm this 

 

To be able to record BBC channels whilst out of your home when you are in the TV guid there are 2 heading watch on phone or Record to Sky box by selecting record to sky box you can record the bbc channels 

 

 

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: Mike+Mepmoop

Re: Remote record not working with Sky Go App

However, the remote record function isn't working! 

This message was authored by: caesarome

Re: Remote record not working with Sky Go App

Posted by a Superuser, not a Sky employee. Find out more

@Mike+Mepmoop 

It has been flagged to Sky as it seems to be an issue with Android devices from what other people have been posting in this thread.

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This message was authored by: sandranelson642

Re: Remote record not working with Sky Go App

Has there been any resolution to this problem for people as I to am unable to set up recordings remotely also 

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This message was authored by: Jonn0

Re: Remote record not working with Sky Go App

Just tell the Sky Go team to reverse the change that they made around 3 weeks ago that stopped this working in the first place.

This message was authored by: 9441

Unable to set q box to record using mobile phone

I can no longer use my mobile phone to set Q box to record  programs on the tv. I get the message

'something went wrong record request not sent please try again'

Everything else is ok. 

This message was authored by: caesarome

Re: Unable to set q box to record using mobile phone

Posted by a Superuser, not a Sky employee. Find out more

@9441 

This is a known issue with Android mobiles. Sky are aware but there is no word on a fix at present.

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