Remote record not working with Sky Go App

[Jonn0]

No it's still not working and the chat is still open.

[caesarome]

I don't know what they told you on the chat but as it is still open then you can use it to inform this to them.

[MD234]

I'm getting the same issue. Was working fine until Friday.

[MD234]

I'm having the same issue with my phone and tablet.

[spider38]

See the thread from 25 April 2026 started by JonnO, several others having the same issue. I have managed to set up recordings from the desktop version of Sky Go on my Windows 11 laptop but can't from my Samsung Galaxy Tab A tablet.

[TerryHackney]

I've got the same problem, recording & downloading, on both Android & iOS with the Sky Go app!

[_Claire]

Hi @TerryHackney I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Mike+Mepmoop]

Same issue here, can you include me in the chat? Thank you. 

[_Claire]

Hi @Mike+Mepmoop I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Tarrawack]

Still same problem since reported, no contact from Sky yet re this problem.
It's more than 48 hours, nothing.

[arcadeavenger]

Hi @Tarrawack , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
 

[RPK]

Can't record either.

Not an option .

[RPK]

Same issue here

[Brill+Gill]

Hi @RPK, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[TerryHackney]

I got no help whatsoever! Perhaps the app needs an update?