Remote record not working with Sky Go App

[Jonn0]

Whenever I try to record any program from my Sky Go app (Android) I instantly get the error message "Remote record request failed. please try again later".  Any ideas?

[caesarome]

@Jonn0 

I take it you are a Sky Q customer, if so via the MkySky app is the correct viewing card number shown ?

[Jonn0]

Yes the viewing card number is correct.

It worked fine until recently and I have not changed anything.

• Yes, Sky Q box.

[caesarome]

Does it fail on both Wifi and mobile data ?

[Jonn0]

Yes, fails on WiFi and mobile data.

[caesarome]

@Jonn0 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page. 

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Jonn0]

Correction, the error message from Sky Go app is "Something went wrong. Record request not sent  please try again."

[spider38]

I am seeing the same issue, Android tablet (Samsung Galaxy Tab A), have previously been able to send requests to record programmes from the Sky Go app to my Sky Q box but no longer. I don't have multiscreen so was never able to watch recorded programmes on my tablet but found the ability to set up recordings from the tablet invaluable.

[Danz994]

Good Morning @caesarome Thanks for making us aware of this. I'll send @Jonn0 an invite now and we can assist further. Thanks, Danielle 

[Tarrawack]

Same issue.  Nothing changed, everything checked, was working fine until couple days ago.

I can watch via Sky Go but can't record.

How can I be included in the solution please? 

[LJB-C]

Hi there @Tarrawack, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Dak51]

I cannot set record remotely via Sky Go on my phone. Why?

[caesarome]

@Dak51 

Has it been working up to now ?

[Jonn0]

Nothing suggested on the chat or when I spoke to an advisor has helped, I still have the issue as do others.  Please can someone escalate this to the Tech Support team to look into properly, this is not solveable by the end user!

[caesarome]

@Jonn0 

Oddly, it is working for me so is the chat still open for you ?