Discussion topic: Recordings not available through sky go
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Message posted on 26 May 2025 01:26 PM
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Recordings not available through sky go
On my sky go app, unable to connect to Sky Q box to view recordings, how do I establish this? I could see them previously
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All Replies
Message posted on 26 May 2025 01:27 PM
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Re: Recordings not available through sky go
Do you still have the multiscreen package in your account ?
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If you need help please provide as much information as you can
Message posted on 26 May 2025 01:32 PM
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Re: Recordings not available through sky go
Doubled check, yes multiscreen is on my package
Message posted on 26 May 2025 01:39 PM
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Re: Recordings not available through sky go
Have you tried rebooting both your Q box and also your broadband router ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 26 May 2025 01:42 PM
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Re: Recordings not available through sky go
Yes both done and no difference
Message posted on 26 May 2025 01:44 PM
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Re: Recordings not available through sky go
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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