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Discussion topic: Recordings not available through sky go

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This message was authored by: Frances1985

Recordings not available through sky go

On my sky go app, unable to connect to Sky Q box to view recordings, how do I establish this? I could see them previously 

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This message was authored by: caesarome

Re: Recordings not available through sky go

Posted by a Superuser, not a Sky employee. Find out more

Do you still have the multiscreen package in your account ?

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This message was authored by: Frances1985

Re: Recordings not available through sky go

Doubled check, yes multiscreen is on my package

 

This message was authored by: caesarome

Re: Recordings not available through sky go

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting both your Q box and also your broadband router ?

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This message was authored by: Frances1985

Re: Recordings not available through sky go

Yes both done and no difference

This message was authored by: caesarome

Re: Recordings not available through sky go

Posted by a Superuser, not a Sky employee. Find out more

@Frances1985 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

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