Recording BBC1, 2 & ITV Issues

[Audi-1966]

Hi all,

My SKY Go APP allows me to record all programme channels except for BBC1, 2 & ITV?!

I've tried the usual of turning off my SKY Q box, deleting the APP etc. etc.

I'm baffled?

[caesarome · Accepted solution]

What is happening when you try to set a recording for those channels ?

[Audi-1966]

 

[caesarome]

If you login here:

https://www.sky.com/tv-guide/

Is your region correct, if not try changing it then giving it a go again to set the recording.

[Audi-1966]

Thanks for this but the link isn't working for me - I'll try again tomorrow and report back!

[caesarome]

The link works fine for me so can you try using a different browser as change your region could well fix this issue.

[Audi-1966]

Tried the link and still no joy!

A quick call to the SKY team and it's their understanding you're not able to record BBC1 or ITV1 because of Catch-Up TV (iPlayer for the BBC & ITV Catch-Up).

It does make sense but a little disappointing TBH. I have tried recording on BBC3 & 4 - likewise with ITV2 & 3 and they recorded!

Oh well, at least I tried!

[caesarome]

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@Audi-1966 wrote:

A quick call to the SKY team and it's their understanding you're not able to record BBC1 or ITV1 because of Catch-Up TV (iPlayer for the BBC & ITV Catch-Up).

---

Whatever they told you is incorrect as you can set recordings and downloads from the BBC and ITV channels as I frequently set recordings and downloads myself via the app. Where I think they are getting muddled up is with the sky Go app you can not watch live channels from the BBC unless it is connected to a Sky Q box.

[GeraintEd]

I've had the same problem for weeks now. Has anyone found a solution?

[Audi-1966]

Nothing as yet and are you based in Wales?!

im trying to see it only affects use Welsh regional users.

[GeraintEd]

Yep, I live in North Wales.

[JamSpring]

I've got the same problem - but worse, as I cannot - despite having SkyGo Extra - record anything or any channel via SkyGo - any channel I try fails with the same error message, "Sorry, something went wrong. Record request not sent". 

I live in South Wales .

[Audi-1966]

Glad to hear it's not only me then! 

Let's hope SKY look at this and can help us get our recordings sorted on the SKY Go APP!

[GeraintEd]

I've pulled the plug on my Sky Q this evening, waited 5 minutes and plugged it back in. Low and behold, all issues regarding remote recording via the Sky Go app have been resolved. Hurrah! 

[Audi-1966]

Hi all,

Just an update from my previous issues with not being able to record on my SKY Q from the APP. Low and behold last week, I was at home and just thought I'd try it again because I had nothing better to do LOL!

Strangely, and to my amazement, it recorded as normal. However, since then, I've purposely tried it when out and about and it's been amazing - whatever the issue was, it's now solved itself!