Problems authorising Apple TV as a Sky Go device

[seekinghelp2022]

Hi, 

I am a SkyQ Multiroom customer so I should be able to use the Apple TV app to watch Sky Go. I have installed Sky Go on a brand new Apple TV 4K and got signed in etc. When I try and play live TV I get an error that "your device needs to be authorised. Please ensure it's connected to the internet and try again".

The problem is, in my Sky account the Apple TV shows as authorised completely fine. There's nothing more to do in that part. And I am definitely connected because things like the latest news clips and TV guide work absolutely fine.

Does anyone have an idea what could be causing this?

[caesarome]

@seekinghelp2022 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to seekinghelp2022.

[Addie15]

Update-We are closing this invite now as we have not received a response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.